Who We Are and Why This Policy Exists
Dream Palace Casino operates the website https://dream-palace-casino-nz.com/ and provides online gaming services to players in New Zealand. Our registered address for correspondence is Level 2, 135 Broadway, Newmarket, Auckland 1023. This Privacy Policy sets out how we collect, use, store, and protect the personal information of everyone who visits our site or holds an account with us.
We take privacy seriously, not because we are required to, but because our players expect us to handle their information with care. This policy is written to meet the obligations set out under the Privacy Act 2020 (New Zealand), which replaced the Privacy Act 1993 and introduced stronger rights for individuals and clearer duties for organisations that hold personal data. If you have questions about anything written here, you can reach our support team at support@dream-palace-casino-nz.com or by calling +64 9 522 8806.
What Information We Collect
Information You Give Us Directly
When you register an account, make a deposit, request a withdrawal, or contact our support team, you share information with us. This includes:
- Your full legal name and date of birth
- Your residential address in New Zealand
- Email address and phone number
- Payment details, including card numbers or e-wallet identifiers
- Government-issued identity documents provided during verification
- Any messages or attachments sent through our contact form or to support@dream-palace-casino-nz.com
Information Collected Automatically
When you browse or play at Dream Palace Casino, our systems gather certain technical data without you needing to enter it manually:
- IP address and approximate geographic location
- Browser type, operating system, and device identifiers
- Pages visited, session duration, and clickstream data
- Deposit amounts, game history, and wagering patterns
- Login timestamps and session activity logs
This data helps us keep the platform running properly, identify unusual account activity, and understand how players actually use the site.
Information from Third Parties
We may receive additional information about you from third-party sources, including identity verification providers, payment processors, fraud prevention databases, and credit reference agencies. We only request what is necessary and handle it under the same standards as information you give us directly.
How We Use Your Personal Information
Dream Palace Casino uses the information we collect for specific, legitimate purposes. We do not collect data speculatively or hold it longer than needed. The main reasons we process your personal information are:
- Account management: creating, verifying, and maintaining your player account
- Age and identity verification: confirming that every player is 18 years of age or older, as required for lawful operation
- Payment processing: handling deposits, withdrawals, and any payment disputes
- Anti-money laundering (AML) compliance: monitoring transactions under obligations consistent with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act)
- Responsible gambling: identifying patterns that may indicate problem gambling behaviour and applying appropriate limits or interventions
- Customer support: responding to your queries, complaints, and account requests
- Security and fraud prevention: detecting and preventing unauthorised access, cheating, or financial fraud
- Platform improvement: analysing how players navigate the site so we can make it work better
- Marketing communications: sending bonus offers and promotions where you have consented to receive them
- Legal obligations: complying with requests from New Zealand regulatory bodies, courts, or law enforcement agencies
Legal Basis for Processing
Under the Privacy Act 2020, we must have a lawful reason for collecting and using your personal information. Depending on the specific use, our basis will be one of the following:
- The processing is necessary to perform our contract with you as a registered player
- We have a legal obligation under New Zealand law that requires the processing
- You have given us your informed consent, for example when opting into marketing emails
- We have a legitimate interest in operating a secure, fair, and well-functioning casino platform, provided that interest does not override your rights
Identity Verification and AML Requirements
New Zealand law places specific obligations on gambling operators regarding customer due diligence. Before you can withdraw funds or in certain cases before you can make significant deposits, we are required to verify your identity. This process may involve:
- Requesting a copy of your passport, driver licence, or another government-issued photo ID
- Requesting proof of your residential address, such as a utility bill or bank statement dated within three months
- Requesting proof of the source of funds used for gambling
- Conducting ongoing monitoring of transactions for the duration of your account
This is not optional. If you do not provide the information requested during a KYC (Know Your Customer) check, we may suspend your ability to withdraw funds or close your account. Records created during this process are retained for at least five years from the date of the relevant transaction or the end of the business relationship, whichever is later, in line with AML/CFT Act requirements.
Responsible Gambling and Information Use
Dream Palace Casino is committed to safer gambling practices. We use your account data, including your deposit frequency, session length, loss patterns, and self-exclusion history, to identify players who may be experiencing difficulty with their gambling. Where our systems flag a concern, a member of our team may make contact to discuss support options.
If you choose to set deposit limits, cooling-off periods, or self-exclusion through your account settings, we retain a record of those choices and honour them. Self-exclusion requests are permanent unless you request reinstatement after the minimum exclusion period has elapsed and pass a re-assessment process. We will not send marketing communications to players who are self-excluded.
For support with gambling-related issues, we encourage New Zealand players to contact the Problem Gambling Foundation of New Zealand via www.pgf.nz or the free helpline on 0800 664 262.
Cookies and Tracking Technologies
Dream Palace Casino uses cookies and similar technologies to keep you logged in, remember your preferences, analyse site performance, and deliver relevant promotional content. Cookies are small text files stored on your device. They cannot harm your device or access other files on it.
The main types of cookies we use are:
- Essential cookies: required for the site to function, including session management and security
- Analytical cookies: help us understand how players use the site so we can improve it
- Preference cookies: remember settings like your preferred language or display options
- Marketing cookies: used to serve relevant bonus offers and track the effectiveness of our promotions
You can manage cookie settings through your browser. Disabling certain cookies may affect your experience on the site. For full details, please read our Cookie Policy, which is available on the Dream Palace Casino website.
Sharing Your Personal Information
We do not sell your personal information. We do not share it with unrelated third parties for their own marketing purposes. However, we do share data with carefully selected third parties where it is necessary to operate our services:
- Payment processors and banking partners who handle your deposits and withdrawals
- Identity verification and KYC service providers who assist us in meeting our legal obligations
- Fraud prevention and security services that help protect players and the platform
- Customer support platform providers who power our live chat and ticketing systems
- Analytics providers who help us understand player behaviour in aggregate
- Regulatory bodies and law enforcement when we are legally required to disclose information
All third parties we work with are contractually required to handle your information securely and to use it only for the purposes we specify.
International Transfers of Data
Dream Palace Casino is operated under a licence issued by the Malta Gaming Authority. Some of our service providers and technical infrastructure are located outside New Zealand. When we transfer personal information to countries that may not have equivalent privacy laws to those in New Zealand, we ensure appropriate safeguards are in place. These safeguards include contractual clauses that require the recipient to protect the information to a standard consistent with the Privacy Act 2020.
Data Retention
We keep your personal information for as long as your account is active and for a period after it is closed, in order to meet our legal and regulatory obligations. The specific retention periods we follow are:
- Account records and transaction history: at least five years from account closure, in line with AML/CFT Act requirements
- Identity verification documents: five years from the date of the last transaction or the end of the business relationship
- Customer support correspondence: three years from the date of the interaction
- Marketing preferences and consent records: until you withdraw consent or for three years from your last interaction with a marketing communication, whichever comes first
After these periods have passed, we securely delete or anonymise the data so it can no longer be linked to you.
Security Measures
Dream Palace Casino uses industry-standard security measures to protect the personal information we hold. These include Transport Layer Security (TLS) encryption for data in transit, encrypted storage for sensitive data at rest, strict access controls so that only authorised personnel can view player information, regular security audits and vulnerability testing, and monitoring systems that detect and respond to potential breaches.
No online system is completely immune to risk. If we become aware of a data breach that is likely to cause serious harm to affected individuals, we will notify both the New Zealand Privacy Commissioner and the affected individuals as soon as practicable, in line with the mandatory breach notification obligations under the Privacy Act 2020.
Your Rights Under the Privacy Act 2020
As a New Zealand resident, you have specific rights in relation to the personal information we hold about you:
- Right of access: you can request a copy of the personal information we hold about you
- Right of correction: if any information we hold is inaccurate or incomplete, you can ask us to correct it
- Right to withdraw consent: where we rely on your consent to process your data, you can withdraw it at any time, though this will not affect any processing that has already taken place
- Right to complain: if you believe we have handled your information in breach of the Privacy Act 2020, you can make a complaint to us in the first instance, or directly to the Office of the Privacy Commissioner
To exercise any of these rights, please contact our support team at support@dream-palace-casino-nz.com. We will respond within 20 working days, which is the timeframe set by the Privacy Act 2020. In some cases we may need to verify your identity before fulfilling a request, to ensure we are not disclosing your information to someone else.
Children and Minors
Dream Palace Casino services are strictly for adults aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. Age verification is carried out as part of the account registration and KYC process. If we discover that a person under 18 has created an account, we will close it immediately, void any associated transactions, and securely delete the personal information collected. If you have concerns that a minor has accessed our platform, please contact us straight away at support@dream-palace-casino-nz.com.
Marketing Communications
We will only send you promotional emails, SMS messages, or push notifications if you have opted in to receive them. You can withdraw that consent at any time by clicking the unsubscribe link in any marketing email, adjusting your communication preferences in your account settings, or contacting our support team directly.
Withdrawing consent does not affect the delivery of transactional messages, such as withdrawal confirmations, security alerts, or account notices that are necessary for the operation of your account.
Links to External Sites
Our website may contain links to third-party websites, including payment providers, responsible gambling resources, or game developers. Once you leave dream-palace-casino-nz.com, this Privacy Policy no longer applies. We are not responsible for the privacy practices of any third-party site and encourage you to read the relevant privacy policies before providing any personal information elsewhere.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or the services we offer. When we make material changes, we will notify registered players by email and post a notice on the website. Continued use of Dream Palace Casino after any update takes effect means you accept the revised policy.
Contact and Complaints
If you have a question about this Privacy Policy or the way we handle your personal information, please reach out through any of the following:
- Email: support@dream-palace-casino-nz.com
- Phone: +64 9 522 8806
- Post: Level 2, 135 Broadway, Newmarket, Auckland 1023
- Online form: https://dream-palace-casino-nz.com/contact-us/
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.