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License Information

Dream Palace Casino > License Information
Last updated: 01/05/2026
Relevance verified: 12/06/2026

Operator Information

Dream Palace Casino is operated by Dream Palace Limited (hereinafter referred to as “the Operator” or “the Company”), a company duly incorporated and registered under the laws of Malta. The Company’s registered address is in Malta, the jurisdiction of primary incorporation and licensing. For the purposes of player-facing services directed at New Zealand residents, the Operator maintains a local address at Level 2, 135 Broadway, Newmarket, Auckland 1023, New Zealand.

All gaming services offered through the website dream-palace-casino-nz.com are provided by or on behalf of Dream Palace Limited. Players may direct formal legal and compliance correspondence to the registered address of the Operator or to the New Zealand contact address listed above.

Gaming Licence

Issuing Authority

The Operator holds a valid gaming licence issued by the Malta Gaming Authority (MGA), an independent regulatory body established under the laws of Malta and recognised internationally as one of the most stringent and credible gambling regulatory frameworks in the world. The MGA operates under the Gaming Act (Chapter 583 of the Laws of Malta) and its subsidiary legislation.

Licence Details

  • Licence Number: MGA/B2C/231/2012
  • Licence Type: Business-to-Consumer (B2C) Gaming Service Licence
  • Issuing Authority: Malta Gaming Authority (MGA)
  • Country of Licensing: Malta
  • Licence Status: Active

The licence authorises the Operator to provide online casino services, including but not limited to virtual slot games, table games, live dealer games, and other forms of online gambling, in jurisdictions where such services are permitted under applicable local law. Players may verify the current status of this licence directly through the MGA’s official licence verification portal at authorisation.mga.org.mt.

Territorial Scope of Services

The services provided through this platform are made available to players in New Zealand and other permitted jurisdictions in accordance with the terms of the MGA licence. The Operator does not accept registrations from players located in jurisdictions where online gambling is prohibited by applicable law, including jurisdictions expressly listed on the Operator’s restricted territories list.

It is the sole responsibility of each player to determine whether accessing and using this platform is lawful in their jurisdiction of residence prior to registering an account or making any financial transactions. The Operator reserves the right to close or restrict accounts where a player is identified as being resident in a prohibited or restricted jurisdiction.

Age Restriction and Player Eligibility

Access to all real-money gaming services offered on this platform is strictly restricted to individuals who are 18 years of age or older. No person under the age of 18 is permitted to open an account, deposit funds, or participate in any real-money game. This restriction applies universally and without exception.

The Operator employs age verification procedures at the point of registration and at the point of first withdrawal. Where there is a reasonable basis to suspect that a player may be under the minimum age, the account will be suspended pending completion of age verification. Any deposits made by a person subsequently found to be under 18 years of age will be refunded, and any associated winnings will be forfeited in accordance with the Operator’s Terms and Conditions and applicable MGA regulations.

Anti-Money Laundering and Know Your Customer Policy

Regulatory Framework

The Operator is required to comply with the MGA’s Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) obligations as set out in the Prevention of Money Laundering Act (Chapter 373 of the Laws of Malta) and the associated Prevention of Money Laundering and Funding of Terrorism Regulations. The Operator applies a risk-based approach to AML/CFT compliance, consistent with the Financial Action Task Force (FATF) recommendations.

Know Your Customer Procedures

All players are required to complete identity verification before the processing of any withdrawal request. Verification may also be initiated at the point of registration or at any time during the account lifecycle where the Operator determines that verification is required. The KYC process requires players to submit the following documentation:

  • A valid government-issued photographic identity document (e.g., passport or national identity card or New Zealand driver licence);
  • Proof of residential address dated within the previous three months (e.g., utility bill or bank statement);
  • Verification of the payment method(s) used to fund the account, which may include copies of bank cards or screenshots of electronic wallet accounts, as applicable.

Enhanced due diligence may be applied in circumstances where the Operator identifies elevated risk indicators, including but not limited to high-value transactions, inconsistent transaction patterns, politically exposed persons (PEPs), or players whose account activity triggers automated monitoring thresholds.

Transaction Monitoring

The Operator maintains an ongoing transaction monitoring programme designed to identify and assess unusual or suspicious activity. Where such activity is identified, the Operator is obliged under applicable law to file a Suspicious Transaction Report (STR) with the Financial Intelligence Analysis Unit (FIAU) of Malta. The Operator is legally prohibited from disclosing to a player that a report has been or may be filed.

Accounts subject to AML investigation may be suspended or have withdrawal processing delayed pending the outcome of any required review. The Operator will not be liable for any loss or inconvenience arising from actions taken in good faith for the purpose of AML/CFT compliance.

Data Protection and Privacy

Applicable Legislation

The Operator processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the relevant implementing legislation in Malta. The Operator acts as the data controller in respect of all personal data collected from players in connection with the provision of its services.

Data Processing Principles

Personal data is collected and processed on the basis of one or more lawful grounds, including the performance of a contract, compliance with legal obligations, or the legitimate interests of the Operator, as applicable in each case. The Operator processes personal data for the following principal purposes:

  • Creation and administration of player accounts;
  • Processing of financial transactions and verification of payment instruments;
  • Compliance with AML/CFT and KYC regulatory obligations;
  • Age verification and fraud prevention;
  • Customer support communications;
  • Responsible gambling monitoring and intervention.

Data Security

The Operator implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between the player’s device and the Operator’s servers is encrypted using Transport Layer Security (TLS) technology. Access to personal data is restricted to authorised personnel on a need-to-know basis, and all such personnel are subject to confidentiality obligations.

Data Retention and Player Rights

Personal data is retained for the period necessary to fulfil the purposes for which it was collected, and in any event for the minimum retention period required under applicable AML/CFT legislation, which is ordinarily five years from the date of account closure. Players have the right to access, rectify, and in certain circumstances erase their personal data, and may exercise those rights by contacting the Operator at support@dream-palace-casino-nz.com. Full details of the Operator’s data processing practices are set out in the Privacy Policy.

Responsible Gambling

Operator Obligations

The Operator is committed to providing a safe and transparent gambling environment and to minimising the risk of gambling-related harm. In fulfilment of its obligations under the MGA Player Protection Directive, the Operator provides a range of responsible gambling tools accessible directly through the player account portal.

Available Player Tools

  • Deposit Limits: Players may set daily, weekly, or monthly limits on the amount they are permitted to deposit. Limits take effect immediately upon activation. Any request to increase an existing limit is subject to a mandatory cooling-off period of at least 24 hours before the increase becomes operative.
  • Session Time Limits: Players may set limits on the duration of individual gaming sessions. Notifications are issued at defined intervals and upon reaching the session limit.
  • Loss Limits: Players may set limits on the maximum net losses permissible within a defined period.
  • Reality Checks: Periodic on-screen notifications may be configured to remind players of elapsed playing time.
  • Self-Exclusion: Players who wish to take a break from gambling may apply for a voluntary self-exclusion period of between one month and five years, or an indefinite self-exclusion. During any self-exclusion period, the player’s account is suspended and the player is not permitted to register a new account with the Operator. Self-exclusion requests take effect immediately and cannot be reversed before the minimum selected period has elapsed.
  • Account Closure: Players who wish to close their account on a permanent basis may contact the support team at any time.

External Support Organisations

Players who are concerned about their gambling behaviour, or who are seeking confidential support, are encouraged to contact the following independent organisations:

The Operator does not provide gambling services as a means of generating income or as an investment strategy. Gambling should be treated as a form of entertainment. Players are reminded that gaming outcomes are determined by certified random number generators and that past results do not influence future outcomes.

Fairness and Game Integrity

All games available on this platform are supplied by licensed third-party software providers and utilise certified random number generator (RNG) technology. RNG systems and return-to-player (RTP) rates are independently tested and certified by accredited third-party testing laboratories prior to deployment and on an ongoing basis thereafter. The Operator does not modify or interfere with the outcome of any game.

Players may review the published RTP rates for individual games within the game information panels available throughout the platform lobby. Where a game’s RTP is determined dynamically, this will be indicated within the relevant game details.

Dispute Resolution

Internal Complaints Procedure

The Operator maintains a formal internal complaints procedure available to all players. Players who wish to raise a complaint should contact the customer support team in the first instance by one of the following means:

The Operator will acknowledge receipt of a formal complaint within 24 hours and will endeavour to provide a substantive response within 10 business days. Where a matter is complex or requires additional investigation, the Operator will notify the player of the expected timeframe for resolution.

Alternative Dispute Resolution

If a complaint cannot be resolved to the player’s satisfaction through the Operator’s internal procedure, the player has the right to refer the matter to the Malta Gaming Authority for adjudication. The MGA provides an alternative dispute resolution (ADR) service for players who have exhausted the Operator’s internal complaints process. Complaints may be submitted to the MGA via its official portal at mga.org.mt.

The decision of the MGA’s dispute resolution function is binding on the Operator. Players retain any other legal remedies available to them under applicable law.

Regulatory Compliance Statement

The Operator maintains ongoing compliance with all conditions attached to its MGA licence, including periodic reporting obligations, player fund protection requirements, game fairness standards, and responsible gambling obligations. Player funds held in active accounts are maintained separately from the Operator’s own operational funds in accordance with MGA requirements.

This Licence Information page is reviewed and updated on a periodic basis to reflect any changes in the Operator’s licensing status, regulatory obligations, or applicable legislation. The date of the most recent update is indicated at the bottom of this page. For any queries relating to the information contained on this page, please contact the compliance team via support@dream-palace-casino-nz.com.

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